About
Highly dedicated Customer Support Representative with 2 years of experience excelling in multi-channel support (Chat, Email, Phone) and consistently exceeding client KPIs. Proven ability to resolve complex inquiries, drive customer satisfaction, and contribute as a flexible, results-oriented team player, leveraging strong problem-solving and communication skills.
Work
Taskforx
|Internship Program
Internship
Summary
Deployed automated workflow and AI-driven solutions using n8n to streamline repetitive tasks, increase data processing, and attain maximum operational efficiency. Custom integration between APIs and AI platforms designed and maintained in-house, achieving faster delivery and minimal human effort through core business processes.
Las Pinas, NCR, Philippines
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Employee
Summary
Review user-generated content (text, image, videos) and ensure that each content meets platform's safety and community guidelines by removing, age-gating and flagging inappropriate content.
Highlights
Frontier Account - T&S - Meta
iBex Global Paranaque
|Customer Support Representative
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Summary
Provides exceptional multi-channel customer support, resolving complex inquiries and consistently exceeding key performance indicators for client satisfaction.
Highlights
Delivered high-quality customer support across Chat (Flex), Email (Zendesk), and Phone channels, effectively resolving inquiries and concerns for a diverse customer base.
Consistently recognized as a 'Rockstar Agent' for achieving and surpassing target KPIs, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) survey benchmarks, demonstrating exceptional service delivery.
Maintained a high level of timely and accurate support, contributing to positive customer experiences and fostering strong client relationships.
Utilized problem-solving skills to troubleshoot issues and provide comprehensive solutions, enhancing customer retention and loyalty.
Craig Myers
|Social Media Managing and Lead Gen
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Summary
Drove lead generation and audience engagement through strategic social media management and proactive outreach for a diverse client base.
Highlights
Managed client Instagram accounts, developing targeted content strategies that increased audience engagement and brand visibility, attracting potential leads.
Identified and engaged potential customers and partners through targeted outreach, successfully scheduling appointments via Google Calendar to expand client service opportunities.
Conducted in-depth lead research and qualification, building a robust pipeline of prospective clients to support business growth initiatives.
Skills
Quality Assurance
Service Quality, Process Adherence, Performance Monitoring.
Social Media Management
Instagram Management, Content Creation, Audience Engagement, Brand Visibility.
Lead Generation
Client Acquisition, Prospecting, Outreach, Appointment Setting, Google Calendar.
Management
Time Management, Task Prioritization, Self-Management.
Digital Media
Video Editing, Photo Editing, Graphic Design.
Transcribing
Data Entry, Accuracy, Documentation.
Customer Service
Customer Support, Client Satisfaction, Inquiry Resolution, Multi-channel Support, Zendesk, Flex, KPI Management, Net Promoter Score (NPS), Customer Satisfaction (CSAT).
Problem Solving
Troubleshooting, Issue Resolution, Critical Thinking.
Communication
Verbal Communication, Written Communication, Active Listening.
References
Kelvin Earl Realisan
Team Manager iBex Paranaque, +63-993-655-3476